| What to do
Please cease use of any Cherub or Soft Rim comforters and
return to us. We will provide a full refund for any Cherub or Soft Rim
comforters returned.
Please return your comforters to the Reply Paid address
below and include the following:
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1. Full name
2. Address
3. Daytime contact phone number
4. Email address
5. Bank account details:
i. Account Name
ii.
BSB
iii.
Account Number |
Please ensure all information is provided for swift processing.
Reply Paid Address:
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Jackel Pty Ltd
Reply Paid 67
RYDALMERE NSW BC 1701 |
Please contact our recall hotline on 1800 108 454 or safety@jackel.com.au
for more information.
Monday, 9 January 2012
Update on Cherub Comforters
Tommee Tippee® has been unable to return the Cherub Comforter
to shelves in the time frame originally anticipated. Our team is working
to have the Cherub Comforter available as soon as possible and will update
our valued consumers when we can provide more details.
In the meantime, the Tommee Tippee® Customer Care team are
available to answer any questions and provide product assistance. Tommee
Tippee® Customer Care can be reached Monday- Friday 8.30am-5.00pm (EST)
on freecall 1800 890 011.
Press release
Friday, 19 August 2011
Recall of Tommee Tippee Cherub Comforter and Soft Rim Comforters
Jackel Pty Ltd has initiated an immediate, voluntary product recall of
its Tommee Tippee Cherub Comforter (433286/1 & 433287/1) and Tommee
Tippee Soft Rim Comforter (432523 & 432524). Other Tommee Tippee products
are unaffected by this recall.
A handful of the Cherub Comforters have a hairline crack in the shield
while a few of the Soft Rim Comforters, when opened, displayed tears on
the silicone teat.
Tommee Tippee has appealed to anyone with used, opened or unopened Cherub
Comforters and Soft Rim Comforters to return them free post to Jackel
Pty Ltd, Reply Paid 67, Rydalmere NSW BC 1701, and include their name
and return address for a full refund or replacement Comforter.
Said Sandy Archer, Jackel’s owner: “We have had no reports
of injuries or any harm as a result of the Cherub and Soft Rim Comforters.
However, the safety of our customers is our primary concern and for this
reason we have commenced a voluntary recall of these products.
“We apologise for any inconvenience caused to parents and carers.
We have been selling Tommee Tippee baby products in Australia for over
50 years and we take our duty to supply quality products very seriously.
“We are working closely with the ACCC in line with their recommendations
for a voluntary recall. As such we have placed recall notification adverts
in the national and state newspapers. We will also inform consumers via
our website www.tommeetippee.com.au
and social media platforms.
“Despite the fact that these products have not resulted in any reported
injuries, parents and carers should immediately remove the Comforters
from children and return them to us for a refund or replacement.”
Tommee Tippee expects to have the Cherub Comforter back on shelves within
3 months. The Soft Rim Comforter is at the end of its product lifecycle
and will be discontinued.
The freecall number is 1800 108 454 or you can e mail to safety@jackel.com.au.
The address for returns is: Jackel Pty Ltd, Reply Paid 67, Rydalmere NSW
BC 1701. Customers need to include their name and a return address.
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