• Breast pumps
• Methods of sterilising
• Comforters
• Baby monitor
• Nappy Wrapper

• Cups 
• Cooling teethers
• Teats
• Soft tip spoons

Q: What are the benefits of using a breast pump? 

A: Using a breast pump helps to maintain a milk supply and can alleviate the discomfort of engorged breasts. It can also help prevent milk ducts blocking, which may lead to discomfort. Milk can be expressed at anytime. Women returning to the workforce can freeze breast milk for later use.

Q: How do I clean my Closer to Nature breast pump?

A: After each use, wash in mild detergent, then sterilise. The best way to sterilise your completely disassembled breast pump is by either:

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Q: How do I use the cold water method of sterilising?

A: Use commercially available solution or tablets. Soak in solution for minimum period suggested. Then rinse with recently boiled (not hot) water and allow to drain on a soft cloth.

Q: How do I use the steam method of sterilising?

A: Products which are marked as safe for microwave steam sterilisation – steam sterilise for 4 minutes maximum with 200 ml of water, in ovens up to 1100 watts. For ovens of higher wattage reduce steam time accordingly. Place paper towel on turntable so that steriliser does not make direct contact with glass. This avoids direct heat transfer and possible burning the base. 

Q: Can I sterilise using the stove-top?

A: It is best to avoid stove-top boiling. It is difficult to keep the product from touching the side of the pan and melting.

Q: Can I sterilise bottles, accessories and comforters using the methods outline above?

A: Do not steam sterilise latex products. These products can be sterilised by either the cold water method, using a baby-bottle solution, or by the hot water method.

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Q: How long should my comforter last? 

A: It depends on how often it is used and sterilised. As a general rule, latex (brown colour) comforters should be replaced every 4-5 weeks. Silicone (clear colour) comforters generally last 6-7 weeks. Again this depends on how often it is used and sterilised.

Q: The comforter’s packaging shows the Australian Standards symbol – what does it mean?

A: We were the first company to comply with Australian Standards for quality assurance of our comforters. This means Standards Australia audit our manufacturing factories, check stock in our warehouse and at retail outlets. Spot checks are carried out by Standards Australia on a regular basis.

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Q: Why does my monitor have static noise in it?

A: This could be caused by other electrical appliances in or around your home. For example, if the monitor is placed near a mobile phone, bedside alarm clock, microwave, stereo or TV it may have interference with these products. If you live near a railway station, airport or have overhead electric wires, this can also interfere with the monitor. 

Tip: If your monitor has static noise we recommend that you take it to another house to test it there. This will establish whether it is electrical interference or not. Otherwise contact our office for further information.

Q: Can I replace the globe in the baby monitor?

A: Replacement globes are available from selected retail outlets. For more details, contact our Customer Service line.

Q: Do I need batteries in my baby’s unit? 

A: The only time you need batteries in the baby’s unit (broadcast unit), is if you and your baby are away from a power supply, eg camping. The batteries will operate the monitor function but not the light. 

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Q: My Nappy Wrapper won’t thread properly 

A: Please follow these simple steps:

• Sit cassette into the bin
• Put funnel over cassette, with plastic film on outside of the funnel (ie funnel is inside the plastic bag)
• Pull plastic film up about 30cm and tie a knot in it
• Push the knot down through the funnel to the gripper clips
• The bin is now ready to accept the first parcel
• Place nappy far enough down to be held by the gripper clips
• Turn the funnel 2-3 times – this also turns the cassette
• Close lid. 
• Do Not turn cutter in the lid until bin is full (approx. 28 nappies)
  NB: Do not throw funnel away when you change the cassette. The unit will not work without it.

Q: I can’t find the funnel?

A: Be careful not to throw the funnel out when you change the first cassette. The unit will not work without the funnel.

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Q: How do I clean a discoloured cup valve?

A: Natural vegetable or fruit dyes, such as blackcurrant, can discolour the fine silicone valve. You can soak the valve in the baby bottle steriliser, following the manufacturer’s instructions. The discolouration is not necessarily an indication that the valve is unclean, it may just be stained. 

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Q: How do I sterilise my baby’s teether? 

A: Wash in mild detergent or immerse in baby-bottle solution for cold water sterilisation, following the manufacturer’s instructions.

Q: What is inside the cool water teether?

A: Pure pH balanced water fills the cool water teether, so it is perfectly safe.

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Q: How do I clean a discoloured juice teat? 

A: Natural vegetable or fruit dyes, such as blackcurrant, can discolour the silicone juice teat. You can soak the teat in baby bottle steriliser, following the manufacturer’s instructions. The discolouration is not necessarily an indication that the teat is unclean, it may just be stained.

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Q: The tip of my spoon has discoloured. How do I clean it?

A: Natural vegetable or fruit dyes, such as pumpkin, can discolour the spoon tip. You can soak the spoon in baby bottle steriliser, following the manufacturer’s instructions. The discolouration is not necessarily an indication that the spoon is unclean, it may just be stained.

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