Steamer Blender Customer Update
Information about replacement
Steamer Blender blades
Baby Food Steamer Blender
We previously communicated about some customers experiencing problems with the blade scratching the jug of their Tommee Tippee Steamer Blender. At the time of that message, our initial testing had only been able to replicate the issue when reassembling the blender after cleaning, with the sealing ring upside down, or by washing the blade unit in the dishwasher. Since then, we’ve been carrying out more in-depth testing, and having further discussions with customers that have experienced this problem.
During this testing, we have been able to replicate the problem in certain other circumstances. We’ve therefore made some changes to the blade unit to resolve this.
We want to ensure our customers have the best possible experience with their Steamer Blender, so we’re making the revised blade available to all those who’ve already purchased the product. To keep it as simple as possible for you, we’ve set up this page for you to order your replacement.
In the meantime, we continue to advise you to carefully check the jug for signs of scratching after each use, to ensure that if any scratching does occur there is no risk of plastic getting into a child’s mouth.
We’d like to apologise to all of our customers who’ve been affected by this. As you know, child safety is at the heart of everything we do. We were very concerned by the problems, so we spoke to the customers involved, completed the investigation, and recognised where modifications could be made.
How do I know if my product is affected?
There are two steps to follow to check if you have the original blade unit.
Step 1 - Check your batch code
Each Steamer Blender is produced with a batch code. The batch codes which may have the original blade unit are 0615GY, 0815GY, 1015GY, 0516GY. The batch code is on the base of your unit, as shown in the image below.
If you have a Steamer Blender with one of these codes, move on to step 2 below. If your code is different, you already have the revised blade unit so please click here to return to our home page.
Step 2 - Check the black sealing ring on the blade unit
Please compare your sealing ring to the images below:
If you have the original sealing ring, please read the FAQs below and follow the instructions at the bottom to request your replacement jug and blade.
If you have the revised sealing ring, you already have the newer version of the blade unit so don’t need to do anything further. Please click here to return to our home page.
I’ve already received a new blade via your Careline. Do I need another?
We’re recommending that everyone requests a new jug and blade as the blade has been improved further. If you obtained a new blade some time ago, it may have been before we’d completed our full investigation and produced the modified version.
Can I continue to use the jug that I have?
If you have a jug that hasn’t been damaged and you’re checking it at each use to ensure this, then you can continue using it with your replacement blade. All replacement blades will however come assembled with a new jug as we wanted to provide an added extra to all of our customers. You may therefore find it easier to simply swap the blade and jug as one.
How do I get a replacement?
All requests can be easily processed, by completing the submission form at the bottom of this page. Once submitted, your order will be processed and sent out to the address you provide.
I don’t have my receipt. Can I still get a replacement?
Yes, there is no need for a receipt. We’ve ensured that the process is as easy as possible.
Orders are one per person. If you have multiple, e.g. yourself and a Grandparent, we would require two submissions.